Refund policy

Last updated: May 16, 2026

This Returns Policy is part of our Terms of Service. Read both alongside each other.

The short version

If you bought Snake Oil and it didn't work for you, we want to make it right. You have 30 days from your purchase date to request a refund. Email us at refunds@snakeoilworks.com with your order number and we'll take it from there.

Most refund requests are resolved in 3-5 business days. We don't make you jump through hoops.

Hard goods (physical product)

To be eligible for a refund on physical products, all of the following must be true:

  • Request made within 30 days of the original purchase date
  • Request submitted in writing to refunds@snakeoilworks.com with your order number
  • Item(s) returned to us according to the instructions you'll receive in our reply
  • Item(s) returned in unused, original packaging, in like-new or re-sellable condition (our reasonable discretion)

The refund:

  • We refund the purchase price of the returned product
  • Original shipping costs are not refunded
  • Return shipping is the customer's responsibility unless the item arrived damaged or incorrect (in which case we cover it)
  • Refunds process to the original payment method within 5-10 business days of receiving the return

If the product arrived damaged or incorrect:

If your order arrives damaged in transit or you received the wrong item, that's on us. Email refunds@snakeoilworks.com with your order number and a photo of the issue. We'll either send a replacement or issue a refund without requiring the original item back — your call. In some cases we'll process the refund immediately without requiring the return. When we do this, we don't take title to the refunded item — it's yours to keep or discard.

What can't be returned

  • Shipping costs (original or return shipping)
  • Fully-consumed product (we get it — but if you drank it, you can't return it)
  • Perishable items
  • Subscription orders that have already shipped (can be canceled before the next ship date — see Subscription section)

Subscription orders

Canceling your subscription:

Refunds on subscription charges — to be eligible, all of the following must be true:

  • Request made within 30 days of the charge date
  • Request submitted in writing to refunds@snakeoilworks.com with your order number
  • If a physical shipment was made, the unused portion must be returned (see Hard goods rules above)

If a shipment has not yet been sent, we can refund the charge without requiring a return.

How to request a refund

Step 1: Email refunds@snakeoilworks.com. Include your order number, the reason for your request, and photos if the product arrived damaged or incorrect.

Step 2: We respond within one business day with next steps. If a return is required, we'll provide return shipping instructions and an address.

Step 3: Ship the item back (when required) and let us know it's on the way.

Step 4: Refund processes to your original payment method once we receive and inspect the return.

Why this policy exists

We make a product that works, and we stand behind it. If it doesn't work for you, we'd rather have your honest feedback than your money. The 30-day window is generous on purpose — we want you to actually try the product, see how it works for you, and decide.

If you have questions before requesting a refund, email us first. Sometimes we can help solve the issue (wrong flavor, didn't read the instructions, etc.) without a refund being necessary.

Contact

SO Legit, LLC
31 N 6th Ave, Ste 105-520
Tucson, AZ 85701

Refunds: refunds@snakeoilworks.com
General questions: support@snakeoilworks.com