Shipping policy

Last updated: October 1, 2026

This Shipping Policy is part of our Terms of Service. Read both alongside each other.

The short version

Subscribers ship free. Everything. Your monthly delivery, any extra one-time orders, even the merch — for as long as your subscription is active. Just sign in at checkout. (Lower 48 states.)
One-time orders $75 and over: free standard shipping
One-time orders $15.01–$74.99: $10 flat
One-time orders up to $15: $7 flat
Stickers on their own: ship free
Merch is printed to order and ships separately from your Snake Oil
Alaska, Hawaii & US territories: flat surcharge by weight ($15–$35) — not eligible for free shipping
We ship Monday–Friday (no weekends or major holidays); delivery is typically 3–7 business days within the lower 48 states
No international shipping (yet) · No P.O. Box delivery

Shipping rates

One-time orders

Order total	Standard shipping (lower 48 states)
Up to $15.00	$7 flat
$15.01 – $74.99	$10 flat
$75 and over	Free

Merch counts toward the $75 — mix and match however you like.

Stickers on their own ship free. If your order is only stickers, shipping's on us. Add them to any other order and they count toward the $75 like everything else.

Subscribers

Subscribers never pay shipping. That covers:

Every subscription delivery, regardless of order value
Any one-time order you place while your subscription is active — extra Snake Oil, merch, stickers, all of it

Free subscriber shipping covers addresses in the lower 48 states (and APO/FPO/DPO). Two more conditions, both simple:

Sign in at checkout so we know it's you. Free shipping applies automatically once you're signed in.
Your subscription has to be active. If you pause or cancel, one-time orders go back to the standard rates above until you're active again.

Alaska, Hawaii & US territories

Getting Snake Oil to you costs us more, so orders to Alaska, Hawaii, and US territories (Puerto Rico, Guam, the US Virgin Islands, and the rest) pay a flat rate based on order weight:

Order weight	Shipping
Up to 500 g (about 1 lb — most single packs, a tee, stickers)	$15
500 g – 1.5 kg (about 1–3.3 lb)	$25
Over 1.5 kg	$35

You'll see the exact rate at checkout before you pay. Free-shipping offers — the $75 threshold, free sticker shipping, and subscriber free shipping — apply to the lower 48 states only. Subscriptions shipping to these areas carry the same rate on each delivery.

Expedited shipping

We do not currently offer expedited or rush shipping. If you need an order to arrive quickly, email support@snakeoilworks.com and we'll do our best — but we can't guarantee delivery dates.

How long shipping takes

We ship Monday through Friday — never on weekends or major holidays. Orders placed Friday through Sunday typically ship the following week.

Order processing: Snake Oil orders typically ship within 2–3 business days. We pack in batches, and during promotions, launches and holidays processing can run a little longer.

Merch: our merch is printed to order by our production partner, so it ships separately from your Snake Oil — usually a few extra business days for printing before it goes out. You'll get a separate tracking email for it. One order, one shipping charge (or none) — the split is on us.

Transit time: standard delivery within the lower 48 states is typically 3–7 business days after the order ships. Business days don't include weekends or holidays.

Emails you'll get: an order confirmation right away, then a tracking email once your shipping label is created. Tracking can take a day or two to start updating on the carrier's site — that's normal.

Once it's out the door: delivery dates are the carrier's estimates, not guarantees. Weather and carrier delays are outside our control, but if a package stalls, email support@snakeoilworks.com and we'll chase it with you.

Changes and cancellations: need to change your address or cancel? Email support@snakeoilworks.com right away with your order number. We'll do our best to catch it before it's packed, but once an order is in the outgoing batch we can't guarantee changes. (Subscription changes follow the 5-day rule below.)

Out of stock: if a flavor sells out after you've ordered, we'll email you and refund that item — or swap it for another flavor if you'd rather.

Package forwarders: if you use a forwarding service, our responsibility ends once the package is delivered to the forwarder's US address.

Subscriptions

If you have a subscription, your renewal orders ship on the same cycle they were originally placed. You'll receive an email reminder before each renewal so there are no surprises.

Changes and cancellations:

Changes or cancellations must be made at least 5 days before your next ship date to apply to that shipment
Changes made after the 5-day window apply to the next cycle
You can manage your subscription anytime at snakeoilworks.com/account or by emailing accounts@snakeoilworks.com

Subscription frequency: subscriptions currently ship monthly. We may add other cadences in the future.

What we ship and where

Lower 48 states: standard ground shipping via USPS, UPS, or comparable carriers.

Alaska, Hawaii, US territories: available at the flat weight-based rates above.

International: we do not currently ship internationally. If you're outside the US and want Snake Oil, email sales@snakeoilworks.com.

Military addresses (APO/FPO/DPO): we ship to military addresses at our standard lower-48 rates — free-shipping offers included. Processing may take additional time.

P.O. Boxes: we don't currently ship to P.O. Boxes. Use a street address. If your only option is a P.O. Box, email support@snakeoilworks.com.

When things go wrong

Delayed orders: email support@snakeoilworks.com with your order number.

Lost packages: if tracking shows delivered but you didn't receive it, check with neighbors, around your property, and any building package room. If you still can't find it after 48 hours, email support@snakeoilworks.com — we'll work with the carrier, typically with a replacement or refund.

Damaged packages: email refunds@snakeoilworks.com with your order number and a photo. We'll send a replacement or issue a refund. See our Returns Policy.

Incorrect items: if you received the wrong item, flavor, size, or quantity, email support@snakeoilworks.com with your order number.

Why these shipping rules

Our flat rates cover what shipping actually costs us on most one-time orders — we're not making money on shipping. Free shipping over $75 is our way of saying thanks for buying more. And subscribers ship free on everything because if you're with us every month, you shouldn't be paying the mailman to be a fan.