Cancellation policy

Last updated: October 1, 2026

This policy explains how Snake Oil subscriptions bill, renew, and cancel. It is part of our Terms of Service.

How subscriptions bill

When you start a subscription, you authorize us to charge your payment method on a recurring monthly basis at the price shown when you subscribed, until you cancel. You'll receive an email reminder before each renewal, so there are no surprises.

Free shipping

Subscribers ship free — every subscription delivery, regardless of order value, plus any one-time order (merch included) placed while your subscription is active and you're signed in at checkout. Free shipping applies to addresses in the lower 48 states and APO/FPO/DPO; Alaska, Hawaii and US territories pay a flat weight-based rate on each delivery. Full details are in our Shipping Policy.

Changing or canceling your plan

You're in control. You can pause, skip, or cancel anytime — there's no penalty and no minimum commitment.

Pause, skip, cancel, or update payment/shipping details: manage these yourself in your account at snakeoilworks.com/account.

Change your flavors: flavor changes are handled by our team through your Member Extras page — that's the fastest way to swap what's in your next box or going forward. (Flavor changes aren't available in the standard account dashboard, which is why Member Extras is the place for them.)

You can also email us at accounts@snakeoilworks.com for any subscription help.

Timing of changes

To apply to your next shipment, changes or cancellations must be made at least 5 days before your next ship date. Changes made inside that 5-day window apply to the following cycle instead. This is because we prepare and batch orders ahead of the ship date.

Refunds on subscription charges

If you're charged for a renewal and want a refund, email refunds@snakeoilworks.com within 30 days of the charge with your order number. If the shipment hasn't gone out yet, we can refund without requiring a return. If it has shipped, the unused portion must be returned (see our Returns Policy). See also our 30-day satisfaction guarantee in the Returns Policy.

Price changes

If we ever need to change subscription pricing, we'll give you clear notice well before it affects a charge — no surprises — and you can pause or cancel anytime, with no penalty.

Questions

Subscription questions: accounts@snakeoilworks.com